Product Return Policy
Return Conditions
- Products can only be returned within 30 days of the purchase date.
- Products must be in perfect condition, complete, and unused, including all parts, accessories, manuals, and original packaging.
Return Process
- The customer must notify Zeven Home of their intention to return the product before sending it back.
- The return must be authorized by our customer service team before proceeding.
- The return shipping must be paid by the customer and must be done using a trackable and insured shipping method.
Inspection and Approval of Returns
- All returned products will be inspected upon receipt.
- We reserve the right to reject the return if the product does not meet our specified return conditions.
Refund Processing
- Once the return is approved, the refund will be processed within up to 30 business days, depending on the payment method.
- Refunds will be made using the same payment method used for the original purchase.
Exceptions
- Returns of products damaged due to customer misuse will not be accepted.
Contact
- To request a return or if you have any questions about our policy, please contact our customer service team at homezeven@gmail.com
Refund Policy
Refund Conditions
- Customers have 30 days from the purchase date to request a refund.
- Products must be in perfect condition, complete, and without signs of use or wear.
Refund Process
- To initiate the refund process, the customer must contact our customer service and provide purchase information.
- The return of the product must be authorized by our team before being sent back.
Refund Method
- Refunds will be made using the same payment method used for the original purchase, within 30 business days from the approval of the return.
Exceptions
- Returns of products damaged due to customer misuse will not be accepted.
Contact
- To request a refund or if you have any questions about our policy, please contact our customer service team at homezeven@gmail.com.
Important Note: This policy is designed to protect both our company’s interests and our customers’ rights. We reserve the right to modify these terms at any time without prior notice.
